We are sorry that we’re not meeting your expectations at the moment and that you felt you had to make a complaint.  I would like to reassure you that we take all complaints very seriously and that yours will be thoroughly investigated and dealt with in the shortest time possible.

Resolving your complaint is extremely important to us.  It’s only when a customer lets us know that something is wrong that we can put it right, so thank you for bringing this to our attention.

Step 01
Any customer complaints relating to our service should be made in the first instance to our customer service department, who will make all reasonable endeavours to resolve any complaints raised. If your complaint requires further investigation our Customer Services Team will open a service case and provide you with a case Reference Number.Our aim is to solve any problem to your complete satisfaction, and our customer service advisers will try to do this as quickly as possible, preferably during your phone call. Our representatives are available by phone on 0870 036 1234 or by email service@consulting-networks.co.uk

Step 02
If you are not happy with the way we have handled your complaint, please do not hesitate to write or email directly to the Complaints Team. Please ensure to quote your Case Reference Number on your letter of complaint to:

Complaints Officer
Consulting Networks Ltd
Unit 1 Blenheim Court
Bourges Boulevard
Cambridgeshire
PE1 2DU

complaints@consulting-networks.co.uk

Respectfully Yours,
Complaints Team